Return & Refund Policy

No General Right of Withdrawal

Switzerland does not provide a statutory right of withdrawal for online or distance purchases (unlike the EU's 14-day rule). Because our products are frozen, perishable food items, we do not accept returns or exchanges once your order has been delivered, other than as described below.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, thawed, incorrect, or otherwise does not match what you ordered, please contact us within 48 hours of delivery at letstalk@notanordinarybread.com with photos of the issue. We will review your case and, at our discretion, arrange a replacement or a refund.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at letstalk@notanordinarybread.com. We can only accommodate cancellations before the order has been prepared or shipped.

Contact

Not An Ordinary Bread GmbH
Email: letstalk@notanordinarybread.com
Phone: +41 78 333 57 37